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Training and notification emails come from no-reply@cimento.ai by default. You can send them from an address on your own domain instead, such as training@yourcompany.com, so employees see a sender they recognize. The emails carry your logo and colors from Branding Hub. The setting is Send training and notification emails from your domain, at the bottom of the Sending domains card under Admin → Organization → Branding. It appears once one of your domains is ready for training emails. If you don’t see it, ask your Cimento contact to turn it on for your organization.

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Before you begin

  • Admin access. Only admins can add domains and change the sender.
  • Your branding. Under Admin → Organization → Branding, set a default logo, a default background color and a default accent color. Until all three are set, the switch stays off and lists what’s missing.
  • Someone who can edit DNS for the domain you’ll send from.
The Send training and notification emails from your domain setting, switched off, listing a default logo and a default accent color as missing

The switch stays off until your branding is complete

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Add your domain

1

Add the domain

In the Sending domains card, click Add domain. Enter the domain, such as yourcompany.com or a subdomain like training.yourcompany.com, choose Training notifications, and add it.
The Add sending domain dialog with a domain entered and Training notifications selected

Sending domains › Add domain › Training notifications

2

Publish the DNS records

Click DNS setup on the domain’s row. Records to add lists each record with its host and value. Use Copy all, or download the records as a CSV or Zone file for your DNS provider.You don’t need to change your domain’s own MX or SPF records, so replies keep going through your normal email. A DMARC record is recommended but not required.
3

Verify the domain

Cimento checks new domains every 15 minutes. To check straight away, click Verify. Once the records are found, the domain shows Verified and Send authentication shows Ready.

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Turn it on

1

Switch it on

In the Sending domains card, switch on Send training and notification emails from your domain.
2

Set the sender

  • Sender email starts as training@ your domain. If more than one domain is ready, choose one from the list.
  • Sender name starts as Security Training.
  • Reply-To email is optional. Without it, replies go to the sender address through your own email. If nobody receives mail at that address, for example on a subdomain with no mailboxes, set a Reply-To address.
The setting switched on, with the sender email, sender name and optional Reply-To fields, an acknowledgement checkbox and a Turn on button

Set the sender, then acknowledge the change

3

Acknowledge and turn on

Select the checkbox confirming these emails will come from your address instead of no-reply@cimento.ai, then click Turn on. The setting now reads Sending as, followed by your sender name and address.
The setting turned on, reading Sending as Security Training at training@example.com, with a note that 14 queued emails were updated

The setting shows who emails come from

4

Send yourself a test

Under Admin → Notifications, click Create notification, then use Send me a test first. Check that the email comes from your address and carries your branding. A test needs your own employee record.
To change the sender later, edit a field and click away, or choose another domain. Changes save straight away.

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What changes

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If something breaks

While the setting is on, Cimento re-checks your domain’s records every 15 minutes. If a record is removed or changed, the domain fails verification. Within about 15 minutes, emails, including any already queued, go back to no-reply@cimento.ai, and the setting says why.
The setting reading that example.com failed verification, so these emails send from no-reply@cimento.ai until it's fixed or you choose another domain

A failed domain falls back to Cimento's address

Fix the records and click Verify, or choose another ready domain. Once your domain verifies again, new emails come from it again.

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Turn it off

Switch the setting off. Emails, including any already queued, come from no-reply@cimento.ai again. To turn it back on later, you set the sender and acknowledge the change again.