Enroll employees
Go to Admin → Integrations → Messaging & SMS and open Phone enrollments. It lists employees who have a phone number, and you opt each one in to SMS, voice, both or neither. Phone numbers come from your directory. Okta and Microsoft Entra ID can send them; Google Workspace sync doesn’t import them. See Employee directory. If your directory doesn’t supply phone numbers, ask your Cimento contact. SMS becomes selectable as a campaign channel once at least one employee is enrolled.Voice simulations
Voice (vishing) campaigns place AI-driven calls to enrolled numbers following a scripted scenario. Use the Vishing simulator under Admin → Phishing to hear a scenario before running it against employees. Multi-channel scenarios can pair a call with an SMS or email in the same campaign.Good practice
- Enroll work numbers, and make sure your security-awareness policy tells employees that simulated messages and calls are part of the program.
- Run the first SMS or voice campaign against a small pilot group.